Privacy Policy

1. Introduction

Zoterwyn AI ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Policy sets out how we collect, use, store, and disclose personal information, and describes the choices available to you regarding that information.

By accessing our website or using our services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly: such as your name, email address, and any details submitted through contact forms, lead forms, or account registration.
• Usage data: including pages visited, time spent on the site, referring URLs, browser type, device type, and general location derived from IP address.
• Cookies and tracking technologies: data collected automatically through cookies, pixels, and similar technologies to support site functionality and analytics.
• Communications data: records of correspondence if you contact us for support or inquiries.

3. How We Use Your Information

We use collected information for purposes that may include:

• Operating, maintaining, and improving our website and services.
• Responding to inquiries, support requests, and providing customer service.
• Sending administrative communications, such as updates to policies or service notices.
• Analysing usage patterns to improve user experience and site performance.
• Complying with legal obligations and enforcing our Terms of Service.

We do not sell personal information to third parties.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your data protection rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember preferences, and gather analytics about site usage. You can configure your browser to refuse some or all cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Sharing of Information

We may share information with:

• Service providers: third-party vendors who perform functions on our behalf, such as hosting, analytics, and email delivery, under contractual obligations of confidentiality.
• Legal and regulatory authorities: where required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality arrangements.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on your jurisdiction, you may have rights in relation to your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Request a portable copy of your information, where technically feasible.
• Withdraw consent, where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.

Disclaimer: This document is a general template and does not constitute legal advice. It has not been reviewed for compliance with any specific jurisdiction's laws. Please consult a qualified legal professional before publishing a privacy policy for your business.